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Customer Updates

Here you will find information on my current turnaround time, dispatch times, any downtime, policy updates and special offers.

Friday 25th June 14:00 - Despatch times

My current processing time is same working day to 2 working days for orders placed between Monday and Thursday. Friday, Saturday and Sunday orders will be sent on the Monday. This excludes some products, details of these can be found on the product listing.

 

Friday 4th June 00:10 - New look!

I have redesigned my website with a whole new look. I hope you find it easier to navigate the product pages by using the filter option. Enjoy browsing!

Wednesday 2nd June 7:50 - Open as usual

My plans got cancelled so back to work it is! Dispatch in 1-3 days

Tuesday 1st June 6:50 - Closed until the 7th June

I am taking a short break, all orders will be posted after the 7th June.

Thursday 27th May 2021 15:10 - Bank Holiday

It is a bank holiday on Monday 31st May in the UK. All orders will be posted on Tuesday 1st June. Have a fantastic bank holiday weekend! 

Thursday 22nd April 2021 7:50 - Dispatch

I am taking a short break between the 22nd and 26th April. All orders will be posted from Tuesday 27th April.

Friday 2nd April 2021 10:45 - Easter Sale

The Easter sale runs until Monday 5th April at 11:59pm. 15% off everything. Applied automatically at the checkout. The discount cannot be combined with other discounts. Discount does not apply to postage. 

Monday 29th March 2021 20:57 - Easter Delivery

Due to the long bank holiday weekend and my turnaround time being a little longer than usual all orders from this date will be posted from the 6th April. Thank you for your understanding.

Monday 8th February 2021 13:20 - Despatch time

My despatch time is currently 1 to 3 working days for this week. It will be back to same day to 2 days from 15th February. Thank you 

Thursday 28th January 2021 19:15 - General updates

I have given the website a bit of a freshen up for the new year. I'm steadily adding new designs over the next few weeks. I will mainly be focusing on designing gold filled and titanium items.

I have added a special offers section so do check this out as it will change from week to week. Currently the offer is 10% off selected hoops.

Despatch time is same day to 2 working days at the moment. UK - I have added on Royal Mail Tracked24 as an option for delivery which is a fully tracked service with a delivery aim of 1-2 days dependent on service in your area. 

Also don't forget to join my mailing list where you will receive exclusive discounts. No spam guaranteed! Thank you

Monday 28th December 21:52 - Shipping update

Posting will be back to normal from the 4th January. I will despatch your order within 3 days. EU customers - It is with regret that I will no longer will be shipping to EU countries due to implications of the UK leaving the EU. All other countries are unaffected. 

Monday 7th December 00:03 - Christmas orders

I can no longer guarantee your order will reach you in time for Christmas. Please select Special Delivery if your order is for Christmas. Royal mail are experiencing delays which are most likely going to get worse over the next week or so. Thank you 

Saturday 21st November 19:29 - Despatch times

I have made the decision not to despatch orders on a Monday. The reason being is that I have found from tracking my orders over the last month, orders sent on a Monday often take 1-2 working days longer to be delivered than orders sent on any other day of the week. I hope this makes sense and thanks for your understanding!

Saturday 14th November 8:55am - Christmas info

International: I cannot guarantee Christmas delivery for anywhere outside of the UK going forward. 

UK: Order before 6th December for Christmas delivery. Orders after this date can not be guaranteed. Please use the special delivery option after the 6th if you want your item(s) for Christmas. 

I will be closed from 17th to 24th December. I can still answer queries during this time. Thank you!

Saturday 7th November 10:26pm - Postage delays UK

Just a quick update regarding Royal Mail. I have found items are taking anywhere between 1 day and 10 days to be delivered. I am posting most items same or next working day except the new lightning bolt, star and bee earrings which involves me soldering and I can only do this at certain times of the week. Thank you!

Monday 26th October 11:19am - Update to returns and exchange policy

Earrings/hoops are now sent in a clear grip seal bag with a tamper proof void sticker seal.

-I cannot accept returns or exchanges on earrings/nose hoops when the void seal sticker has been tampered with or broken.
-If the seal is intact I can accept a return or exchange.
-Buyer is to pay return postage. On receipt of the item back an exchange will be sent within 2 working days. When choosing to return a refund will be issued within 24 hours of the item being in my hands. This includes the original standard postage paid (If you upgraded to special delivery then the standard postage amount will be refunded).
-You would need to notify me within 14 days of your intention to return accompanied with a picture of the void sticker still intact from the front and back. If the item is received back and it is tampered with I will not be able to refund or exchange.

Please see the Consumer Contract Regulations 2013 for full details of your rights to return/exchange.

Saturday 12th September 10:15am

Birthday weekend offer! 20% off all products. Valid until Monday 14th September 9am. Discount applied at the checkout. Cannot be used in conjuction with NEWIHJ15 discount code.

Saturday 29th August - 11:22am

I will be taking a little break between Monday 31st August to Friday 4th September. I will not dispatch any orders made between these times until Monday 7th September. Orders made prior to 31st August will be dropped at the post office on bank holiday Monday ready to go Tuesday morning. I will still answer emails and queries within 24 hours, don't hesitate to get in touch! Thank you, Becky