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FAQ's

Opening Times

I am open 7 days a week. If I change these hours due to a holiday etc. this will be announced and detailed in my customer updates section on the banner at the top of the website. I aim to respond to email queries within 48 working hours.

Deliveries/Despatch Times 

When will my item arrive?

I make all items and I despatch items in 1 - 3 working days. 

What are your delivery times and services?

UK -

I use Royal Mail 24 (1st Class). Royal Mail aim to deliver 24 hour (1st Class) items within 1-2 working days. Please also factor in the despatch time to these estimates.

Some orders may be sent requiring a signature on delivery. 

International - 

All orders are sent with tracking. Using Royal Mail Tracked to select countries. Tracking can be checked on the corresponding delivery providers website. Please also factor in the despatch time to these estimates.

The rates for international delivery are -

£9.99 to Australia/Canada/New Zealand which is sent Royal Mail tracked. Delivery after despatch estimate is 2 - 6 weeks.

£9.99 to the USA which is sent Royal Mail tracked. Delivery after despatch is 1-5 weeks.

My item hasn't arrived

If your item has not arrived within 10 working days UK or 28 working days for the rest of the world please contact me and I will investigate. Please note I receive delivery confirmation on all UK and tracked items.

Earring gauge/size

My earrings are made on standard 20g studs which is most commonly used in lobe piercing. I make hoop earrings in a range of gauge size from 22g to 16g.

Materials

Every listing has the materials used in the listing description. My main materials used are: sterling silver, stainless steel, gold filled and titanium.

Sterling Silver

925 Sterling silver is a precious metal which is considered a good metal for those with metal sensitivities. All my sterling silver is sourced from reputable suppliers within the UK only. Sterling silver is made up of 92.5% silver and 7.5% copper and other compounds. Sterling silver jewellery may tarnish, please see my jewellery care/cleaning guidelines.

14K Gold Filled

All my gold filled jewellery is filled with 14K gold. 14K gold filled is composed of a solid layer of 14K gold bonded to a jewellers brass base. It is not to be confused with gold plated. Gold filled jewellery is 1/20th gold of the items total weight. Unlike gold plated, gold filled will not tarnish, chip or fade with proper care. It can be worn by those with metal sensitivities as with solid gold. A great alternative to solid gold at a fraction of the price.

Titanium

Titanium has many grades. I use grade one 99.67% commercially pure titanium wire for my hoops. The barbells and nose studs are medical grade 6Al-4VEli ASTM:F-136

Stainless Steel

304 Stainless steel is a very durable metal which will not rust, tarnish or discolour. It can also be better for those with metal sensitivities.

Rose Gold Vermeil

Rose gold vermeil has a base of solid 925 sterling silver coated with a thick durable layer of rose gold usually 18ct or 22ct. Unlike rose gold plated which is rose gold or a substance which looks like rose gold plated over other metals such as brass or copper. 

Jewellery Care/Cleaning Guidelines

Follow these tips to keep your jewellery in great condition:

  • Avoid contact with water and cleaners which contain alcohol, acid, vinegar and ammonia 
  • Remove before bathing, showering, swimming, applying moisturiser/perfume and sporting activity
  • Keep out of contact with hand sanitiser
  • Store your jewellery in an airtight bag or container such as a zip lock or grip seal bag
  • Clean your sterling silver jewellery with a silver polishing cloth, this will help prevent tarnishing. 

Do not:

  • Boil, steam or sterilise with extreme heat as this may cause irreversible damage
  • Soak in water
  • Expose to extreme heat or damp 

Each purchase comes with a grip seal bag which should be reused to store your jewellery. If damage is caused to your jewellery due to not following these guidelines I will not accept returns or refunds.

Allergies/Reactions

Everyone's skin reacts differently to alloy metals and precious metals. I cannot be held responsible for skin reactions. Silver plated and sterling silver is not uncommon for turning skin green. The reaction is caused by oxidation, the reason for this is due to the copper in these metals.  

Other

Is your jewellery suitable for children?

My jewellery is not suitable for children under 16.

Do you sell on other platforms?

Yes I sell on Etsy and Ebay. If you would like to see my reviews and feedback please search for InspiredHMJewellery. 

 

10% off discount code

WEBSITEONLY10 One use per customer per order. All products included. Cannot be combined with other discount codes.